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  Technical Support Satisfaction Questionnaire
 
 

In order to help us meet our goal of continuous improvement, we would appreciate your reply to this brief questionnaire. Your feedback will assist us to better serve you. Thank you for your co-operation and comments.
 
Your Name:      Job title:   
Company:     
Telephone:       Email Address:   
 
1.  On a scale of 1-10 with 10 being the highest, would you recommend Mini-Circuits to others in your company?
Definitely                 Not likely
10 9 8 7 6 5 4 3 2 1
 
Mini-Circuits Technical Response Your satisfaction with
Mini-Circuits		 Importance to you of this item
Please indicate your rating by marking the relevant boxes on the right: Excellent
4		 Above
Average
3		 OK
2		 Poor
1		 Extremely Important Not Important
2. Please rate your overall level of satisfaction with Mini-Circuits?
3. How would you rate our initial response time to your technical request?
4. Did we answer all of your questions?
5. a. Did we offer you a solution? If so how would you rate it?
    b. If data was sent to you, was it what you needed?
    c. Was there sufficient information?
  Very OK Difficult NA      
6. a. If you accessed our web site, how would you rate the ease of finding information?
    b. Were you able to find the information you needed easily?
7. a. How would you rate the ease of dealing with our Representative field sales engineer?
    b. Were they able to supply the information needed quickly?
 

8.  Do you have any needs that we are currently not being addressed?
 

9.  Do you have any comments, complaints, compliments or concerns you could offer us? We would appreciate any additional comments you may have.
 

10.  Are there any products or services you would like to see Mini-Circuits offer for your future developments?
 
May we contact you in regards to your comments?     Yes  No
 
 

 

Thank you for dedicating the time to complete this survey. We appreciate your comments, Sincerely, Logene Bernstein, Administrative Sales Manager.

Please fax your reply to   417-335-5945 if you cannot send it through the WWW.

Mini-Circuits P.O. BOX 350166, Brooklyn, New York 11235 Tel: 800-654-7949
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