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  Sales Support Satisfaction Questionnaire
 
 

In order to help us meet our goal of continuous improvement, we would appreciate your reply to this brief questionnaire. Your feedback will assist us to better serve you. Thank you for your co-operation and comments.

 
Your Name:     Job title:   
Company:     
Telephone:      Email Address:   
 
1.  On a scale of 1-10 with 10 being the highest, would you recommend Mini-Circuits to others in your company?
Definitely                 Not likely
10 9 8 7 6 5 4 3 2 1
 
Mini-Circuits Sales Department and Delivery Your satisfaction with
Mini-Circuits		 Importance to you of this item
Please indicate your rating by marking the relevant boxes on the right: Excellent
4		 Above
Average
3		 OK
2		 Poor
1		 Extremely Important Not Important
2. Please rate your overall level of satisfaction with Mini-Circuits?
3. a. How would you rate our response time to your general inquires?
    b. How would you rate the time to acknowledge your new orders?
    c. How would you rate our turn around time on your request for quotes?
4. a. How would you rate our courtesy in dealing with you?
    b. How would you rate your experience with Mini-Circuits members?
5. How would you rate our Representative's support team?
6.Do you expect the Mini-Circuits promise shipment date and your shipment need date to be the same?
 

7.  Do you have any needs that we are currently not being addressed?

 

8.  Do you have any comments, complaints, compliments or concerns you could offer us? We would appreciate any additional comments you may have.

 

9.  Are there any products or services you would like to see Mini-Circuits offer for your future developments?

 
May we contact you in regards to your comments?     Yes  No
 
 

 

Thank you for dedicating the time to complete this survey. We appreciate your comments, Sincerely, Logene Bernstein, Administrative Sales Manager.

Please fax your reply to 417-335-5945 if you cannot send it through the WWW.

Mini-Circuits P.O. BOX 350166, Brooklyn, New York 11235 Tel:   800-654-7949 
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