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Sales Support Satisfaction Questionnaire

 

In order to help us meet our goal of continuous improvement, we would appreciate your reply to this brief questionnaire. Your feedback will assist us to better serve you. Thank you for your co-operation and comments.

 
Your Name:     Job title:  
Company:    
Telephone:     Email Address:  
 
1.  On a scale of 1-10 with 10 being the highest, would you recommend Mini-Circuits to others in your company?
Definitely        Not likely
10987654321
 
Mini-Circuits Sales Department and Delivery
Please indicate your rating by marking the relevant boxes on the right: Excellent
9		 Above
Average
5		 OK
3		 Poor
1
2. Please rate your overall level of satisfaction with Mini-Circuits?
3. a. How would you rate our response time to your general inquires?
    b. How would you rate the time to acknowledge your new orders?
    c. How would you rate our turn around time on your request for quotes?
4. a. How would you rate our courtesy in dealing with you?
    b. How would you rate your experience with Mini-Circuits members?
5. How would you rate our Representative's support team?
6. How would you rate the packaging and documentation of your shipments?
 

7.  Do you have any needs that we are currently not being addressed?

 

8.  Do you have any comments, complaints, compliments or concerns you could offer us? We would appreciate any additional comments you may have.

 

9.  Are there any products or services you would like to see Mini-Circuits offer for your future developments?

 

May we contact you in regards to your comments?    Yes No

 
 

 

Thank you for dedicating the time to complete this survey. Please send the completed questionaire to e-mail lb@minicircuits.com

We appreciate your comments, Sincerely, Logene Bernstein, Administrative Sales Manager.
Fax: 417-335-5945 Telephone:417-335-5935 extension 4502
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